[{"choice":[{"goto":"gamestart","text":"\u003cspan class=\"bng-drive\"\u003e\u003c/span\u003e"},{"goto":"techstart","text":"\u003cspan class=\"bng-tech\"\u003e\u003c/span\u003e"}],"id":"start","text":"What do you need help with?","title":"Product"},{"choice":[{"goto":"t0pcos","text":"Issue with the game"},{"goto":"a1start","text":"Forum/Discord question"},{"goto":"b1start","text":"Payments \u0026 Orders"},{"goto":"i1start","text":"Idea or Feedback"},{"goto":"t5renderer","text":"Reporting the bug"},{"goto":"c1start","text":"Steering wheels \u0026 Controllers"},{"goto":"experimental","text":"Experimental features"},{"goto":"support","text":"My problem isn't listed here"}],"id":"gamestart","text":"Please select your problem","title":"Basic troubleshooting guide"},{"choice":[{"goto":"supstart","text":"Windows "},{"goto":"t0oslinux","text":"Linux"},{"goto":"t0osother","text":"Other"}],"id":"t0pcos","text":"Please select your operating system:","title":"Operating system"},{"id":"t0oslinux","text":"\u003cp\u003ePlease note that BeamNG only has Linux support in experimental mode.\u003c/p\u003e\n\u003cp\u003eYou can check our forums for solutions: \n \u003ca href=\"https://www.beamng.com/threads/86422/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/86422/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eAdditionally, please check this thread for possible Vulkan solutions: \n \u003ca href=\"https://www.beamng.com/threads/79967/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/79967/\u003c/a\u003e\n\u003c/p\u003e\n","title":"Linux"},{"choice":[{"goto":"t0steam","text":"Purchased via Steam"},{"goto":"t0humble","text":"Purchased via Humble Bundle"},{"goto":"t0otherstore","text":"Other store "}],"id":"t0osother","text":"\u003cp\u003ePlease note that BeamNG.drive is only currently available on PC for \u003cstrong\u003eWindows\u003c/strong\u003e and (experimentally) \u003cstrong\u003eLinux\u003c/strong\u003e. If you have purchased the game for another platform, we advise you to seek a refund if possible.\u003c/p\u003e\n\u003cp\u003eOn which platform did you buy the game?\u003c/p\u003e\n","title":"Other"},{"id":"t0steam","text":"Please check \n \u003ca href=\"https://store.steampowered.com/steam_refunds/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ethis article\u003c/a\u003e\n for more information about requesting a refund via Steam","title":"Steam"},{"id":"t0humble","text":"Please \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003esubmit a ticket\u003c/a\u003e\n and include the \u003cstrong\u003eemail address\u003c/strong\u003e used to place the order","title":"Humble Bundle"},{"id":"t0otherstore","text":"\u003cp\u003eIf you purchased the game from a third-party store, please note that your order was not from a legitimate distributor.\u003c/p\u003e\n\u003cp\u003ePlease contact the seller immediately for a full refund.\u003c/p\u003e\n","title":"Other Store"},{"choice":[{"goto":"t1techlauncherrender","text":"The game doesn't launch"},{"goto":"t2updatestore","text":"Issues with updating the game"},{"goto":"t3techrenderer","text":"Freezes or lags"},{"goto":"t3techrenderer","text":"Game crashes"},{"goto":"t5renderer","text":"Issues with textures"},{"goto":"t3techrenderer","text":"Black screen"},{"goto":"t3techrenderer","text":"Game doesn't load the map"},{"goto":"support","text":"Other"}],"id":"supstart","text":"What\u0026rsquo;s the issue?"},{"choice":[{"goto":"t1dxlaunch","text":"DirectX"},{"goto":"t1vulkanlaunch","text":"Vulkan"}],"id":"t1techlauncherrender","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"goto":"t1vdxlauintgpu","text":"Integrated only"},{"goto":"t1dxlaudedgpu","text":"Dedicated"}],"id":"t1dxlaunch","text":"What GPU do you use?","title":"GPU"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodedx","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vdxlauintgpu","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodedx","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1dxlaudedgpu","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching the game. You can find system requirement here: (link)\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU"},{"choice":[{"goto":"t1vklauintgpu","text":"Integrated only"},{"goto":"t1vklaudedgpu","text":"Dedicated"}],"id":"t1vulkanlaunch","text":"What GPU do you use?","title":"GPU"},{"choice":[{"goto":"t1vklauintintel","text":"Intel"},{"goto":"t1vklauintamd","text":"AMD"}],"id":"t1vklauintgpu","text":"Which type of Integrated GPU are you using?","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklauintamd","text":"\u003cp\u003ePlease note that your GPU is below the minimum requirements. It may or may not launch.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Integrated GPU - AMD"},{"choice":[{"good":true,"goto":"t1vklauintintel11","text":"Yes"},{"bad":true,"goto":"t1vklaudintintelb11","text":"No"}],"id":"t1vklauintintel","text":"Is your Intel Integrated GPU newer than 11th Generation?","title":"Integrated GPU - Intel"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklauintintel11","text":"\u003cp\u003ePlease note that your GPU is below the minimum requirements. It may or may not launch.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"11th generation"},{"id":"t1vklaudintintelb11","text":"\u003cp\u003eThe game will currently not start using Vulkan on this type of integrated GPU.\u003c/p\u003e\n\u003cp\u003eYou can try using DirectX renderer instead.\u003c/p\u003e\n","title":"Below minimum requirements"},{"choice":[{"goto":"t1vklaudedgpuamd","text":"AMD"},{"goto":"t1vklaudedgpunvidia","text":"NVIDIA"},{"goto":"t1vklaudedgpuintel","text":"Intel"},{"goto":"t1vklaudedgpumulti","text":"Multiple GPUs"}],"id":"t1vklaudedgpu","text":"Which type of Dedicated GPU are you using?","title":"Dedicated GPU"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklaudedgpuamd","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - AMD"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklaudedgpunvidia","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - NVIDIA"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklaudedgpuintel","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - Intel"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1vklaudedgpumulti","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eMake sure that your power plan selects the correct dedicated GPU for running the game\u003c/li\u003e\n\u003cli\u003eUpdate the graphics card drivers for \u003cstrong\u003eBOTH GPUs\u003c/strong\u003e, using the instructions from your device manufacturer, as older integrated GPUs have been known to interfere with launching the game on a dedicated graphics card. Once this has been done, restart your computer and try to launch the game again\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - Multiple"},{"choice":[{"good":true,"goto":"t1launcherclearcache","text":"Launched"},{"bad":true,"goto":"t1launcherverifystore","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1launchersafemodedx","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the game launch in Safe Mode?\u003c/p\u003e\n","title":"Try Safe Mode"},{"choice":[{"good":true,"goto":"t1launcherclearcache","text":"Launched"},{"bad":true,"goto":"t1launcherverifystore","text":"Launch failed"},{"bad":true,"goto":"t1nolauncher","text":"I don't see launcher/I see error"}],"id":"t1launchersafemodevk","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the game launch in Safe Mode?\u003c/p\u003e\n","title":"Try Safe Mode"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchersoftreset","text":"Launch failed"}],"id":"t1launcherclearcache","text":"\u003cp\u003eTry \u003ca href=\"../launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003eYou will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the game normally.\u003c/p\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"support","text":"Launch failed"}],"id":"t1launchersoftreset","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the game\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the game, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Factory Reset"},{"choice":[{"goto":"t1launcherverifysteam","text":"Steam"},{"goto":"t1launcherverifyhumble","text":"Humble Store"},{"goto":"t1launcherverifyother","text":"Other"}],"id":"t1launcherverifystore","text":"Where did you buy the game?","title":"Purchase platform"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launcherav","text":"Launch failed"}],"id":"t1launcherverifysteam","text":"\u003col\u003e\n\u003cli\u003eOpen Steam\u003c/li\u003e\n\u003cli\u003eNavigate to your Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive and select \u003ccode\u003eProperties\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_1.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003ccode\u003eInstalled files\u003c/code\u003e tab\u003c/li\u003e\n\u003cli\u003eClick on \u003ccode\u003eVerify Integrity of game files\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_2.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the game launch normally now?","title":"Steam"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launcherav","text":"Launch failed"}],"id":"t1launcherverifyhumble","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eGame Installation folder\u003c/code\u003e (the location where you unpacked game files)\u003c/li\u003e\n\u003cli\u003eGo to Humble Store and download the latest version of the game\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"humble_verify.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eInstall the game by running the installer\u003c/li\u003e\n\u003cli\u003eTry to launch the game by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your game installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the game launch normally now?","title":"Humble Store"},{"id":"t1launcherverifyother","text":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from FastSpring\u003c/strong\u003e please send your order number through our support system: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from a third-party store\u003c/strong\u003e please note that your order was not from a legitimate distributor.\nPlease immediately contact the customer team of the store in question and request a full refund\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you didn\u0026rsquo;t purchase the game\u003c/strong\u003e unfortunately, we can\u0026rsquo;t provide support in this case.\nPlease consider purchasing the game from \n \u003ca href=\"https://store.steampowered.com/app/284160/BeamNGdrive/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eSteam\u003c/a\u003e\n or \n \u003ca href=\"https://www.humblebundle.com/store/beamngdrive\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eHumble Store\u003c/a\u003e\n in order to receive support\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you have any further questions, please contact Support: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e","title":"Other"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"t1launchercache","text":"Launch failed"}],"id":"t1launcherav","text":"\u003cp\u003eA third-party software may be preventing the game from launching. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the game launch now?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"support","text":"Launch failed"}],"id":"t1launchercache","text":"\u003cp\u003eTry \u003ca href=\"/support/launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu. You will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the game normally.\u003c/p\u003e\n\u003cp\u003eDoes the game launch now?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"goto":"dllstore","text":"0xC0000135 - STATUS_DLL_NOT_FOUND"},{"goto":"launcher0001","text":"0x00000001"},{"goto":"dllstore","text":"0xC000012f - STATUS_INVALID_IMAGE_NOT_MZ"},{"goto":"t1launcherav","text":"0xC0000005 - STATUS_ACCESS_VIOLATION"},{"goto":"support","text":"Other"}],"id":"t1nolauncher","text":"What error do you see?"},{"choice":[{"goto":"dllverifysteam","text":"Steam"},{"goto":"dllverifyhumble","text":"Humble Store"},{"goto":"t1launcherverifyother","text":"Other"}],"id":"dllstore","text":"Where did you buy the game?","title":"Purchase platform"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"dll","text":"Launch failed"}],"id":"dllverifysteam","text":"\u003col\u003e\n\u003cli\u003eOpen Steam\u003c/li\u003e\n\u003cli\u003eNavigate to your Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive and select \u003ccode\u003eProperties\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_1.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003ccode\u003eInstalled files\u003c/code\u003e tab\u003c/li\u003e\n\u003cli\u003eClick on \u003ccode\u003eVerify Integrity of game files\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_2.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the game launch normally now?","title":"Steam"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"dll","text":"Launch failed"}],"id":"dllverifyhumble","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eGame Installation folder\u003c/code\u003e (the location where you unpacked game files)\u003c/li\u003e\n\u003cli\u003eGo to Humble Store and download the latest version of the game\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"humble_verify.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eInstall the game by running the installer\u003c/li\u003e\n\u003cli\u003eTry to launch the game by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your game installation folder\u003c/li\u003e\n\u003c/ol\u003e\n","title":"Humble Store"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"support","text":"Launch failed"}],"id":"dll","text":"\u003cul\u003e\n\u003cli\u003eOpen Steam and navigate to Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive -\u0026gt; Manage -\u0026gt; Browse local files\u003c/li\u003e\n\u003cli\u003eIn the opened folder navigate to \u003ccode\u003eBin64\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eLaunch \u003ccode\u003eVC_redist.x64.exe\u003c/code\u003e and install files\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?","title":"Reinstall Visual C++ Redistributable files"},{"choice":[{"goto":"verifysteam0001","text":"Steam"},{"goto":"verifyhumble0001","text":"Humble Store"},{"goto":"t1launcherverifyother","text":"Other"}],"id":"launcher0001","text":"Where did you buy the game?","title":"Purchase platform"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"reset0001","text":"Launch failed"}],"id":"verifysteam0001","text":"\u003col\u003e\n\u003cli\u003eOpen Steam\u003c/li\u003e\n\u003cli\u003eNavigate to your Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive and select \u003ccode\u003eProperties\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_1.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003ccode\u003eInstalled files\u003c/code\u003e tab\u003c/li\u003e\n\u003cli\u003eClick on \u003ccode\u003eVerify Integrity of game files\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_2.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the game launch normally now?","title":"Steam"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"reset0001","text":"Launch failed"}],"id":"verifyhumble0001","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eGame Installation folder\u003c/code\u003e (the location where you unpacked game files)\u003c/li\u003e\n\u003cli\u003eGo to Humble Store and download the latest version of the game\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"humble_verify.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eInstall the game by running the installer\u003c/li\u003e\n\u003cli\u003eTry to launch the game by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your game installation folder\u003c/li\u003e\n\u003c/ol\u003e\n","title":"Humble Store"},{"choice":[{"good":true,"goto":"success","text":"Launched"},{"bad":true,"goto":"support","text":"Launch failed"}],"id":"reset0001","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the game\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the game, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the game launch normally now?\u003c/p\u003e\n","title":"Factory Reset"},{"choice":[{"goto":"t2steamupdate","text":"Steam"},{"goto":"t2humbleupdate","text":"Humble Bundle"},{"goto":"t2update3rdparty","text":"Other"}],"id":"t2updatestore","text":"What store did you use for purchasing the game?","title":"Store"},{"choice":[{"good":true,"goto":"success","text":"Updated"},{"bad":true,"goto":"t2updateav","text":"Update Failed"}],"id":"t2steamupdate","text":"\u003cp\u003ePlease carefully check and follow Steam\u0026rsquo;s instructions here: \n \u003ca href=\"https://help.steampowered.com/en/faqs/view/21F5-8D5D-0141-7A5E\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://help.steampowered.com/en/faqs/view/21F5-8D5D-0141-7A5E\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the game update properly now?\u003c/p\u003e\n","title":"Steam update problem"},{"choice":[{"good":true,"goto":"success","text":"Updated"},{"bad":true,"goto":"support","text":"Update Failed"}],"id":"t2updateav","text":"\u003cp\u003eA third-party software may be preventing the game from updating. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the game update properly now?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"good":true,"goto":"success","text":"Updated"},{"bad":true,"goto":"t2updateav","text":"Update failed"}],"id":"t2humbleupdate","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eGame Installation folder\u003c/code\u003e (the location where you unpacked game files)\u003c/li\u003e\n\u003cli\u003eGo to Humble Store and download the latest version of the game\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"humble_verify.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eInstall the game by running the installer\u003c/li\u003e\n\u003cli\u003eTry to launch the game by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your game installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the game update properly now?","title":"Humble Store"},{"id":"t2update3rdparty","text":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from FastSpring\u003c/strong\u003e please send your order number through our support system: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from a third-party store\u003c/strong\u003e please note that your order was not from a legitimate distributor.\nPlease immediately contact the customer team of the store in question and request a full refund\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you didn\u0026rsquo;t purchase the game\u003c/strong\u003e unfortunately, we can\u0026rsquo;t provide support in this case.\nPlease consider purchasing the game from \u003ca href=\"\"\u003eSteam\u003c/a\u003e\n or \u003ca href=\"\"\u003eHumble Store\u003c/a\u003e\n in order to receive support\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you have any further questions, please contact Support: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e","title":"Other"},{"choice":[{"goto":"t31dx","text":"DirectX"},{"goto":"t3vulkan","text":"Vulkan"}],"id":"t3techrenderer","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"goto":"t3vdxintgpu","text":"Integrated only"},{"goto":"t3dxdedgpu","text":"Dedicated"}],"id":"t31dx","text":"What GPU do you use?","title":"GPU"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safedx","text":"Issue persists"}],"id":"t3vdxintgpu","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The game may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safedx","text":"Issue persists"}],"id":"t3dxdedgpu","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching the game. You can find system requirement here: (link)\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU"},{"choice":[{"goto":"t3vkintgpu","text":"Integrated only"},{"goto":"t3vkdedgpu","text":"Dedicated"}],"id":"t3vulkan","text":"What GPU do you use?","title":"GPU"},{"choice":[{"goto":"t3vkintintel","text":"Intel"},{"goto":"t3vkintamd","text":"AMD"}],"id":"t3vkintgpu","text":"Which type of Integrated GPU are you using?","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkintamd","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The game may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Integrated GPU - AMD"},{"choice":[{"good":true,"goto":"t3vkintintel11","text":"Yes"},{"bad":true,"goto":"t3vkintintelb11","text":"No"}],"id":"t3vkintintel","text":"Is your Intel Integrated GPU newer than 11th Generation?","title":"Integrated GPU - Intel"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkintintel11","text":"\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?","title":"11th generation"},{"id":"t3vkintintelb11","text":"\u003cp\u003eThe game will currently not start using Vulkan on this type of integrated GPU.\u003c/p\u003e\n\u003cp\u003eYou can try using DirectX renderer instead.\u003c/p\u003e\n","title":"Below minimum requirements"},{"choice":[{"goto":"t3vkdedgpuamd","text":"AMD"},{"goto":"t3vkdedgpunvidia","text":"NVIDIA"},{"goto":"t3vkdedgpuintel","text":"Intel"},{"goto":"t3vkdedgpumulti","text":"Multiple GPUs"}],"id":"t3vkdedgpu","text":"Which type of Dedicated GPU are you using?","title":"Dedicated GPU"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkdedgpuamd","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - AMD"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkdedgpunvidia","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - NVIDIA"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkdedgpuintel","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the game again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - Intel"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"t3safevk","text":"Issue persists"}],"id":"t3vkdedgpumulti","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eMake sure that your power plan selects the correct dedicated GPU for running the game\u003c/li\u003e\n\u003cli\u003eUpdate the graphics card drivers for \u003cstrong\u003eBOTH GPUs\u003c/strong\u003e, using the instructions from your device manufacturer, as older integrated GPUs have been known to interfere with launching the game on a dedicated graphics card. Once this has been done, restart your computer and try to launch the game again\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - Multiple"},{"choice":[{"good":true,"goto":"mods","text":"Issue doesn't persist"},{"bad":true,"goto":"t3av","text":"Issue persists"}],"id":"t3safedx","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"mods","text":"Issue doesn't persist"},{"bad":true,"goto":"t3av","text":"Issue persists"}],"id":"t3safevk","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"support","text":"Issue persists"}],"id":"t3av","text":"\u003cp\u003eA third-party software may be preventing the game from launching. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"goto":"t5safedx","text":"DirectX"},{"goto":"t5safevk","text":"Vulkan"}],"id":"t5renderer","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"good":true,"goto":"mods","text":"Issue doesn't persist"},{"bad":true,"goto":"t5bug","text":"Issue persists"}],"id":"t5safedx","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"mods","text":"Issue doesn't persist"},{"bad":true,"goto":"t5bug","text":"Issue persists"}],"id":"t5safevk","text":"\u003cp\u003ePlease try launching the game in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"id":"t5bug","text":"\u003cp\u003eIf the issue persists in Safe Mode, it\u0026rsquo;s likely an issue with the application itself. You can use the form below to submit the information about this issue to our dev team.\u003c/p\u003e\n\u003cp\u003eYou can also check \u003ca href=\"../reporting_issues/\"\u003ethis article\u003c/a\u003e\n to learn more about the bug reporting process.\u003c/p\u003e\n\u003cdiv style=\"text-align:center\" id=\"form\"\u003e\n \u003cbutton data-tf-slider=\"jePbY9ny\" data-tf-width=\"750\" data-tf-position=\"left\" class=\"btn btn-sm btn-outline-primary\" id=\"bugreport\"\u003e\n Submit a Bug Report\n \u003c/button\u003e\u003cbr/\u003e\n \u003ca href=\"https://beamng.typeform.com/bugReport\" style=\"font-size:0.7em;font-style:italic;color:#666666\" target=\"_blank\"\u003e(or click here to open in a new tab)\u003c/a\u003e\n\u003c/div\u003e\n","title":"Reporting bug"},{"choice":[{"goto":"modsveryfysteam","text":"Steam"},{"goto":"modsveryfyhumble","text":"Humble Store"},{"goto":"modsveryfyother","text":"Other"}],"id":"mods","text":"Where did you buy the game?","title":"Purchase platform"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"modsclearcache","text":"Issue persists"}],"id":"modsveryfysteam","text":"\u003col\u003e\n\u003cli\u003eOpen Steam\u003c/li\u003e\n\u003cli\u003eNavigate to your Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive and select \u003ccode\u003eProperties\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_1.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eGo to \u003ccode\u003eInstalled files\u003c/code\u003e tab\u003c/li\u003e\n\u003cli\u003eClick on \u003ccode\u003eVerify Integrity of game files\u003c/code\u003e\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"steam_verify_2.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the issue persist?","title":"Steam"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"modsclearcache","text":"Issue persists"}],"id":"modsveryfyhumble","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eGame Installation folder\u003c/code\u003e (the location where you unpacked game files)\u003c/li\u003e\n\u003cli\u003eGo to Humble Store and download the latest version of the game\n\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"humble_verify.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/li\u003e\n\u003cli\u003eInstall the game by running the installer\u003c/li\u003e\n\u003cli\u003eTry to launch the game by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your game installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eDoes the issue persist?","title":"Humble Store"},{"id":"modsveryfyother","text":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from FastSpring\u003c/strong\u003e please send your order number through our support system: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you purchased the game from a third-party store\u003c/strong\u003e please note that your order was not from a legitimate distributor.\nPlease immediately contact the customer team of the store in question and request a full refund\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eIf you didn\u0026rsquo;t purchase the game\u003c/strong\u003e unfortunately, we can\u0026rsquo;t provide support in this case.\nPlease consider purchasing the game from \n \u003ca href=\"https://store.steampowered.com/app/284160/BeamNGdrive/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eSteam\u003c/a\u003e\n or \n \u003ca href=\"https://www.humblebundle.com/store/beamngdrive\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eHumble Store\u003c/a\u003e\n in order to receive support\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIf you have any further questions, please contact Support: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e","title":"Other"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"modsoftreset","text":"Issue persists"}],"id":"modsclearcache","text":"\u003cp\u003eTry \u003ca href=\"/support/launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu. You will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the game normally.\u003c/p\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"good":true,"goto":"success","text":"Issue doesn't persist"},{"bad":true,"goto":"support","text":"Issue persists"}],"id":"modsoftreset","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the game\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the game, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Factory Reset"},{"id":"support","text":"\u003cp\u003eThis problem is beyond the scope of this tool 😟\u003c/p\u003e\n\u003cp\u003ePlease submit a support ticket here: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eAdditionally please include your \u003cstrong\u003eSupport ID\u003c/strong\u003e, instructions can be found here: \n \u003ca href=\"https://supportid.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://supportid.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003ePlease also include the link for the current page to help us diagnose your issue.\u003c/p\u003e\n\u003cp\u003eMy human teammates will be delighted to assist you!\u003c/p\u003e\n"},{"id":"success","text":"\u003cp\u003eCongratulations! Your problem has been resolved! 🎉\u003c/p\u003e\n\u003cp\u003eIf you have any further questions, please restart this troubleshooter or contact our support team: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n"},{"choice":[{"goto":"a1name","text":"Change forum nickname"},{"goto":"a1forum","text":"Appeal a forum ban"},{"goto":"a1discord","text":"Appeal a Discord ban"},{"goto":"support","text":"Other"}],"id":"a1start","text":"What is your question?","title":"Issue"},{"id":"a1name","text":"\u003cp\u003ePlease submit a support ticket with your current and preferred forum nickname, and we will get that changed for you!\u003c/p\u003e\n\u003cp\u003eYou can submit a support ticket here: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n","title":"I want to change my forum nickname"},{"id":"a1forum","text":"\u003cp\u003ePlease submit a ticket here with your forum nickname: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eOur team will investigate this issue\u003c/p\u003e\n","title":"I want to appeal a forum ban"},{"id":"a1discord","text":"\u003cp\u003ePlease submit a ticket here: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eMake sure to provide your \u003cstrong\u003eDiscord User ID\u003c/strong\u003e as explained in this article: \n \u003ca href=\"https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003ePlease note that this is \u003cstrong\u003eNOT\u003c/strong\u003e your username - ie, your Discord ID is not \u0026lsquo;Playernamehere.3365\u0026rsquo;. You will also not be able to get the ID if you do not have \u003ccode\u003eDeveloper Mode\u003c/code\u003e enabled, which you can do in the \u003ccode\u003eUser Settings - Advanced section\u003c/code\u003e.\u003c/p\u003e\n\u003cp\u003eOur team will investigate this issue\u003c/p\u003e\n","title":"Appeal Discord ban"},{"choice":[{"goto":"b1purchase","text":"Purchasing the game"},{"goto":"b1humble","text":"Humble Bundle Orders"},{"goto":"b1steam","text":"Steam Orders"},{"goto":"b1fast","text":"FastSpring Orders"},{"goto":"b1other","text":"Other"}],"id":"b1start","text":"What is your question?","title":"Payments \u0026 orders"},{"id":"b1steam","text":"Please contact Steam Support team directly regarding the issues with your order: \n \u003ca href=\"https://help.steampowered.com/en/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://help.steampowered.com/en/\u003c/a\u003e","title":"Steam"},{"choice":[{"goto":"b1humblekey","text":"Lost game key"},{"goto":"b1humblerefund","text":"Refund"}],"id":"b1humble","text":"Please select your issue below","title":"Humble Bundle"},{"id":"b1humblekey","text":"\u003cp\u003eIf you lost your game key, please follow these steps:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck \u003ca href=\"../getting_started/purchasing_the_game/purchase_humble/\"\u003ethese instructions\u003c/a\u003e\n to redeem your order\u003c/li\u003e\n\u003cli\u003eCheck your spam folder\u003c/li\u003e\n\u003cli\u003eUse this tool to request a re-send: \n \u003ca href=\"https://www.humblebundle.com/resender\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.humblebundle.com/resender\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eIf nothing helped, \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003esubmit a ticket\u003c/a\u003e\n and include the \u003cstrong\u003eemail address\u003c/strong\u003e used to place the order\u003c/li\u003e\n\u003c/ol\u003e\n","title":"Humble Bundle Lost key"},{"id":"b1humblerefund","text":"Please \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003esubmit a ticket\u003c/a\u003e\n and include the \u003cstrong\u003eemail address\u003c/strong\u003e used to place the order","title":"Humble Bundle Refund"},{"id":"b1fast","text":"\u003cp\u003eIf you have purchased the game on our old store, you can request a new key to redeem on the current platform if you did not receive one automatically.\u003c/p\u003e\n\u003cp\u003ePlease \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003esubmit a ticket\u003c/a\u003e\n and \u003cstrong\u003einclude the following information\u003c/strong\u003e:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eExact order reference. Example: ABC123-123-123\u003c/li\u003e\n\u003cli\u003eExact last name used to place the order: Example: anderson\u003c/li\u003e\n\u003cli\u003eFull email address used to place the order. Example: \u003ca href=\"mailto:doe@abc.com\"\u003edoe@abc.com\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eLast 4 digits of a credit card number (if the order was placed using a credit card). Example: 4321\u003c/li\u003e\n\u003cli\u003eBilling address used to place the order. Example: 123 Road, Atlanta, GA, USA\u003c/li\u003e\n\u003c/ul\u003e\n","title":"FastSpring"},{"id":"b1other","text":"\u003cp\u003eIf you purchased the game from a third-party store, please note that your order was not from a legitimate distributor. Please contact the seller immediately for a full refund.\u003c/p\u003e\n\u003cp\u003eIf you have any further questions, please contact Support: \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n","title":"Other Store"},{"choice":[{"goto":"b1purchasesteam","text":"Steam"},{"goto":"b1purchasehumble","text":"Humble Store"},{"goto":"b1purchaseother","text":"Other"}],"id":"b1purchase","text":"What store do you prefer to purchase the game?","title":"Purchasing the game"},{"id":"b1purchasesteam","text":"Please follow the instructions on \u003ca href=\"../../getting_started/purchasing_the_game/purchase_steam/\"\u003ethis page\u003c/a\u003e\n to buy the game on Steam","title":"Purchasing the game"},{"id":"b1purchasehumble","text":"Please follow the instructions on \u003ca href=\"../../getting_started/purchasing_the_game/purchase_humble/\"\u003ethis page\u003c/a\u003e\n to buy the game on the Humble Store","title":"Purchasing the game"},{"id":"b1purchaseother","text":"Beamng.drive is only available for purchase on \n \u003ca href=\"https://store.steampowered.com/app/284160/BeamNGdrive/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eSteam\u003c/a\u003e\n and the \n \u003ca href=\"https://www.humblebundle.com/store/beamngdrive\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eHumble Store\u003c/a\u003e","title":"Purchasing the game"},{"id":"i1start","text":"\u003cp\u003eWe appreciate your interest in improving our game! ❤\u003c/p\u003e\n\u003cp\u003ePlease post your ideas or feedback on the Beamng.drive forums, which can be found here: \n \u003ca href=\"https://www.beamng.com/forums/ideas-and-suggestions.4/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/forums/ideas-and-suggestions.4/\u003c/a\u003e\n\u003c/p\u003e\n","title":"Idea or Feedback"},{"choice":[{"goto":"c1list","text":"Is my controller supported?"},{"goto":"c1setup","text":"How do I set up my steering wheel?"},{"goto":"c1troubleshoot","text":"Issues with steering wheels"}],"id":"c1start","text":"Please select your question below:","title":"Controllers "},{"id":"c1list","text":"Please consult this \u003ca href=\"../hardware/\"\u003elist of supported controllers\u003c/a\u003e\n to see if yours is among them","title":"List of controllers"},{"id":"c1setup","text":"Please check \u003ca href=\"../hardware/steering_wheel_setup/\"\u003ethis article\u003c/a\u003e\n for instructions on setting up your controller for use with BeamNG.drive","title":"Controllers setup"},{"choice":[{"good":true,"goto":"success","text":"Yes"},{"bad":true,"goto":"q1_pc_compat","text":"No"}],"id":"c1troubleshoot","text":"\u003cp\u003ePlease follow the \u003ca href=\"../hardware/steering_wheel_common_problems/\"\u003einstructions in this article\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eIs your controller working now?\u003c/p\u003e\n","title":"Controller troubleshooting"},{"choice":[{"goto":"triplescreen","text":"Triple screen"},{"goto":"vr","text":"VR"},{"goto":"linux","text":"Linux"},{"goto":"career","text":"Career"}],"id":"experimental","text":"Please select the issue below:","title":"Experimental features"},{"id":"triplescreen","text":"Triple Screen support is currently launched in Experimental mode. Please check this thread for known bugs and possible solutions: \n \u003ca href=\"https://www.beamng.com/threads/72774/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/72774/\u003c/a\u003e","title":"Triple Screen Support"},{"id":"vr","text":"Virtual reality support is currently launched in Experimental mode. Please check this article for known bugs and possible solutions: \u003ca href=\"../vr/\"\u003eVirtual Reality\u003c/a\u003e","title":"Virtual Reality"},{"id":"linux","text":"Linux support is currently launched in Experimental mode. Please check this thread for known bugs and possible solutions: \n \u003ca href=\"https://www.beamng.com/threads/86422/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/86422/\u003c/a\u003e","title":"Linux Support"},{"id":"career","text":"Career mode is currently launched in Experimental mode. Please check this thread for known bugs and possible solutions: \n \u003ca href=\"https://www.beamng.com/threads/88089/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/88089/\u003c/a\u003e","title":"Career Mode"},{"choice":[{"goto":"q2_winhw","text":"Yes, the steering wheel/pedals manual says it's compatible with PC"},{"goto":"s1_pc_compat_no","text":"No, it's a console steering wheel/pedals"},{"goto":"s15_no_wheel","text":"No, it's not a steering wheel/pedals"}],"id":"q1_pc_compat","text":"This is sometimes referred to as Windows or DirectInput support.","title":"Is the steering wheel or pedals sold as compatible with PC?"},{"id":"s1_pc_compat_no","text":"The device is not fully supported by Windows nor by our simulator.\nIn some cases, the device might seem to be working, but then some buttons do not work, or some axes behave as if they were buttons, several axes conflict with each other or are not detected, force feedback is behaving incorrectly, etc."},{"id":"s15_no_wheel","text":"This wizard can only help troubleshoot steering wheels.\nContinue troubleshooting with our staff (if you haven\u0026rsquo;t already, you can \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003econtact us here\u003c/a\u003e\n)."},{"choice":[{"goto":"q3_xinput","text":"Yes, it's visible in that menu"},{"goto":"winhw_no","text":"No, it's not there"}],"id":"q2_winhw","text":"","title":"Does the device appear in Options \u003e Controls \u003e Hardware?"},{"id":"winhw_no","text":"","textfrom":["s2_winhw_issue","s3_xinput_issue"]},{"id":"s2_winhw_issue","text":"\u003cul\u003e\n\u003cli\u003ePress Windows+R key \u0026gt; type \u0026ldquo;joy.cpl\u0026rdquo; \u0026gt; verify device is listed there. Double click it and verify every button/axis respond correctly. If not check its manual or contact the device manufacturer.\u003c/li\u003e\n\u003cli\u003eVerify device is plugged to power socket. Wiggle cables to ensure the connection.\u003c/li\u003e\n\u003cli\u003eVerify device is plugged directly to computer, and not through a USB hub.\u003c/li\u003e\n\u003cli\u003eTry other USB ports; unplug all other USB devices.\u003c/li\u003e\n\u003cli\u003eTry to update drivers. Try to uninstall+reinstall drivers + reboot computer.\u003c/li\u003e\n\u003cli\u003eTry to update firmware + reboot computer + unplug and plug USB cable\u003c/li\u003e\n\u003cli\u003eTry to use older drivers if the device had worked in the past.\u003c/li\u003e\n\u003cli\u003eIf device also compatible with console (e.g. XInput), set to PC mode (Windows, DirectInput). For more info, check its manual or contact the device manufacturer.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"q4_responsive","text":"No, it does not say XInput"},{"goto":"s3_xinput_issue","text":"Yes, it says XInput, but I want force feedback and other features to work"},{"goto":"q4_responsive","text":"Yes, it says XInput, and I accept suffering the possible issues described above"},{"goto":"q4_responsive","text":"Yes, it says XInput, and the steering wheel/pedals do not offer a PC compatible mode"}],"id":"q3_xinput","text":"Some PC-compatible steering wheels can be configured to run in either PC mode or XBox mode (XInput mode).\nIn those cases, choosing XInput mode will mean that you lose access to Force Feedback, that some buttons may not be usable, that some axes may not be detected or may be combined together, and a number of other issues.\nIt\u0026rsquo;s advisable to avoid XInput mode in steering wheels when possible.","title":"Does it say XInput in Options \u003e Controls \u003e Hardware menu, right besides the device name?"},{"id":"s3_xinput_issue","text":"\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eIf the steering wheel offers PC mode, use it\u003c/strong\u003e. Some devices allow to choose between XInput mode, and PC mode (sometimes referred to as Windows, DirectInput, DInput, PC, etc). This is often a physical switch, or a button, or a driver setting in Windows, etc. Please check the device manual or contact its manufacturer if unsure.\u003c/li\u003e\n\u003cli\u003eEnsure \n \u003ca href=\"https://documentation.beamng.com/support/hardware/steering_wheel_common_problems/#beamngdrive-doesnt-even-show-my-device-in-options--controls--hardware-but-works-fine-in-other-games\"\u003eSteam Big Picture settings are correct\u003c/a\u003e\n. \u003cstrong\u003eDON\u0026rsquo;T SKIP THIS LINK.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eUninstall any input/macro/joystick-emulation software you may have installed.\u003c/li\u003e\n\u003cli\u003eRun without Steam: fully close Steam client, go to the game install dir, doubleclick \u003cstrong\u003eBeamNG.drive.exe\u003c/strong\u003e\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"q5_responsive2","text":"Yes, the screen reflects my movements"},{"goto":"responsive_no","text":"No, they don't move"},{"goto":"responsive_no","text":"No: they move, but incorrectly"}],"id":"q4_responsive","text":"","title":"Press buttons and move axes. Do they respond correctly in the Options \u003e Controls \u003e Hardware menu?"},{"id":"responsive_no","text":"","textfrom":["s3_xinput_issue","s4_unresponsive"]},{"id":"s4_unresponsive","text":"\u003cul\u003e\n\u003cli\u003ePress Windows+R key \u0026gt; run \u0026ldquo;\u003cstrong\u003ejoy.cpl\u003c/strong\u003e\u0026rdquo; \u0026gt; verify device is listed there. Double click it and verify every button/axis respond correctly. If not, check its manual or contact the device manufacturer for solutions.\u003c/li\u003e\n\u003cli\u003eUnplug all other USB devices.\u003c/li\u003e\n\u003cli\u003eIf device supports different modes, use analog mode (check its manual)\u003c/li\u003e\n\u003cli\u003eTry to update drivers. Try to uninstall+reinstall drivers + reboot computer.\u003c/li\u003e\n\u003cli\u003eTry to update firmware + reboot computer + unplug and plug USB cable\u003c/li\u003e\n\u003cli\u003eTry to use older drivers if the device had worked in the past.\u003c/li\u003e\n\u003cli\u003eEnsure pedals are set as separate (aka, not combined). Check its manual.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"q6_responsive3","text":"Yes, there's bindings assigned to this device"},{"goto":"s5_responsive2_no","text":"No, they have no bindings for this device"}],"id":"q5_responsive2","text":"","title":"Do throttle, brake and steering bindings for this device appear in Options \u003e Controls \u003e Bindings?"},{"id":"s5_responsive2_no","text":"\u003cul\u003e\n\u003cli\u003eCreate throttle, brake and steering bindings for your device, by using the \u003cstrong\u003e(+)\u003c/strong\u003e icon.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"q7_vehicle_reacts","text":"Yes, the graph on the right panel responds to my movements"},{"goto":"s6_responsive3_no","text":"No, that graph is not moving"}],"id":"q6_responsive3","text":"","title":"Click each binding, check the graph on the right panel: does it respond when you use the device?"},{"id":"s6_responsive3_no","text":"\u003cp\u003eIt seems this binding is not assigned to the right control.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIs this the right binding? (if you have several bindings, check which was clicked)\u003c/li\u003e\n\u003cli\u003eIs it assigned to the right control? (you can reassign by clicking its current control)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eNote: BeamNG.drive allows driving with your mouse. When asked to assign a control, keep an eye not to accidentally assign the mouse.\u003c/strong\u003e\u003c/p\u003e\n"},{"choice":[{"goto":"q8_vehicle_inverted","text":"Yes, the engine revs up and the wheels turn, and the vehicle moves"},{"goto":"s7_general_help","text":"Yes, the engine revs up and the wheels turn, but the vehicle does not move"},{"goto":"s7_general_help","text":"No, the vehicle does not react in any way"}],"id":"q7_vehicle_reacts","text":"","title":"Does the vehicle accelerate and turn?"},{"id":"s7_general_help","text":"\u003cul\u003e\n\u003cli\u003eDisable all mods\u003c/li\u003e\n\u003cli\u003e\n \u003ca href=\"https://go.beamng.com/clearCache\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eClear cache\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eTry \n \u003ca href=\"https://go.beamng.com/safeMode\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003erunning game in Safe Mode\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eTry a \n \u003ca href=\"https://go.beamng.com/cleanInstall\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eClean Reinstall\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eUnplug all other USB devices.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"vehicle_inverted_yes","text":"Yes, it reacts opposite to what I expect"},{"goto":"q9_vehicle_slow","text":"No, that's fine: it reacts how it should"}],"id":"q8_vehicle_inverted","text":"","title":"Does the vehicle react, but doing the opposite it should be doing?"},{"id":"vehicle_inverted_yes","text":"","textfrom":["s8_inverted","s9_controller_check"]},{"id":"s8_inverted","text":"\u003cul\u003e\n\u003cli\u003eEnsure pedals are set as separate (aka, not combined). Check its manual.\na) Pedals are split: use the \u0026ldquo;Throttle\u0026rdquo; binding and the \u0026ldquo;Brake\u0026rdquo; binding.\nb) Pedals cannot be split: use the \u0026ldquo;Combined Throttle \u0026amp; Brake\u0026rdquo; binding.\u003c/li\u003e\n\u003cli\u003eVerify if you need to add or remove a deadzone in each binding\u003c/li\u003e\n\u003c/ul\u003e\n"},{"id":"s9_controller_check","text":"\u003cul\u003e\n\u003cli\u003eUnplug all other USB devices.\u003c/li\u003e\n\u003cli\u003eVerify if you need to invert any of the bindings.\u003c/li\u003e\n\u003cli\u003eEnsure no game-specific \u0026ldquo;profile\u0026rdquo; is active in drivers. Check its manual.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"s12_latency","text":"Yes, the delay is too big"},{"goto":"q10_wheel_ffb","text":"No, it reacts quickly; only force feedback is broken"},{"goto":"s0_support","text":"No, it reacts quickly; it's another issue"}],"id":"q9_vehicle_slow","text":"","title":"Does the vehicle react, but very late?"},{"id":"s12_latency","text":"\u003cp\u003eIt\u0026rsquo;s advisable to reduce latencies as much as possible:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eVerify Power Steering is not installed in current vehicle (see Ctrl+W Parts menu).\u003c/li\u003e\n\u003cli\u003eFor steering wheels: ensure the Steering binding\u0026rsquo;s filter is set to \u0026ldquo;Direct\u0026rdquo;\u003c/li\u003e\n\u003cli\u003eFor other devices: you can test other Steering binding\u0026rsquo;s filter type.\u003c/li\u003e\n\u003cli\u003eAttempt to increase the framerate (at least 40fps, preferably 100+fps).\u003c/li\u003e\n\u003cli\u003eUse \u0026ldquo;Fullscreen\u0026rdquo; mode in graphics options.\u003c/li\u003e\n\u003cli\u003eDisable \u0026ldquo;Vertical Sync\u0026rdquo; in graphics options.\u003c/li\u003e\n\u003cli\u003eDisable \u0026ldquo;FPS Limiter\u0026rdquo; in graphics options.\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"q11_console","text":"Yes, it has 'force feedback' support"},{"goto":"s10_no_ffb","text":"No, it has no 'force feedback' support"},{"goto":"s10_no_ffb","text":"No, but it has vibration/rumble/etc support"}],"id":"q10_wheel_ffb","text":"Some devices use similar terminology such as \u0026ldquo;rumble feedback\u0026rdquo;, \u0026ldquo;vibration feedback\u0026rdquo;, which is unrelated to \u0026ldquo;force feedback\u0026rdquo;.","title":"Is it a steering wheel with force feedback support?"},{"id":"s10_no_ffb","text":"Force feedback cannot work since it\u0026rsquo;s not supported by your hardware."},{"choice":[{"goto":"s10_no_ffb","text":"No, it's not PC compatible; it's console only"},{"goto":"q12_xinput2","text":"Yes, it's PC compatible"}],"id":"q11_console","text":"Console-only devices are unlikely to work correctly on PC.\nPC compatible devices are sometimes referred to as Windows or DirectInput compatible.","title":"Is the device officially sold as compatible with PC, or only with console?"},{"choice":[{"goto":"q13_xbox","text":"Yes"},{"goto":"q14_ffb_alive","text":"No"}],"id":"q12_xinput2","text":"","title":"Does it say 'XInput' in Options \u003e Controls \u003e Hardware menu, right besides the device name?"},{"choice":[{"goto":"s3_xinput_issue","text":"Yes, it offers PC mode too"},{"goto":"s10_no_ffb","text":"No, it does not offer PC mode"}],"id":"q13_xbox","text":"Some devices allow to choose between XInput mode, and PC mode (sometimes referred to as Windows, DirectInput, DInput, PC, etc).\nThis is often a physical switch, or a button, or a driver setting in Windows, etc.\nPlease check the device manual or contact its manufacturer if unsure.","title":"Does the device also feature a PC mode?"},{"choice":[{"goto":"q15_ffb_returns","text":"Yes, the wheel moves by itself"},{"goto":"ffb_dead","text":"Nothing, the wheel is inert"}],"id":"q14_ffb_alive","text":"","title":"Does force feedback show any signs of life, does it move at all?"},{"id":"ffb_dead","text":"","textfrom":["s11_ffb_help","s7_general_help","s4_unresponsive","s3_xinput_issue","s2_winhw_issue"]},{"id":"s11_ffb_help","text":"\u003cul\u003e\n\u003cli\u003eConfigure the manufacturer\u0026rsquo;s software/driver \n \u003ca href=\"https://go.beamng.com/steeringWheelSetup#recommended-driver-configuration\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eas instructed in wiki\u003c/a\u003e\n (including disabling centering spring)\u003c/li\u003e\n\u003cli\u003eFollow our \n \u003ca href=\"https://go.beamng.com/steeringWheelSetup#basic-set-up\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eBasic Configuration Guide\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eEnsure FFB checkbox is enabled in Options \u0026gt; Controls \u0026gt; ForceFeedback\u003c/li\u003e\n\u003cli\u003eTry higher Strength and Max Strength values\u003c/li\u003e\n\u003cli\u003eTry using a low Update Rate Limit (e.g. 50Hz). \u003cstrong\u003eRevert if this doesn\u0026rsquo;t help.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eTry using Update Type \u0026ldquo;Full\u0026rdquo;. \u003cstrong\u003eRevert if this doesn\u0026rsquo;t help.\u003c/strong\u003e\u003c/li\u003e\n\u003cli\u003eReload the vehicle (ctrl+R)\u003c/li\u003e\n\u003cli\u003eTry disabling \n \u003ca href=\"https://go.beamng.com/steeringWheelSetup#response-correction-curves\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eResponse Correction Curve\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n"},{"choice":[{"goto":"s11_ffb_help","text":"Yes, it always stays centered"},{"goto":"q16_ffb_hyperactive","text":"No, it responds to the simulation"}],"id":"q15_ffb_returns","text":"","title":"Does it spring back to the center, regardless of what the simulator is doing?"},{"choice":[{"goto":"ffb_hyperactive_yes","text":"Yes, it shakes/oscillates too much"},{"goto":"q17_ffb_weird","text":"No"}],"id":"q16_ffb_hyperactive","text":"\u003cstrong\u003eNote: a rhythmic left-and-right oscillation while your hands are off the steering wheel is often unavoidable (specially while vehicle is stopped).\u003c/strong\u003e","title":"Is the wheel continuously shaking or oscillating back and forth while driving?"},{"id":"ffb_hyperactive_yes","text":"","textfrom":["s9_controller_check","s12_latency","s13_ffb_config"]},{"id":"s13_ffb_config","text":"\u003cul\u003e\n\u003cli\u003eFollow our \n \u003ca href=\"https://go.beamng.com/steeringWheelSetup\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eBasic Configuration Guide\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eAvoid modded vehicles, and non-official vehicles.\u003c/li\u003e\n\u003cli\u003eCheck the behaviour on vehicles with sharper steering response. Older chasis/suspensions/tires usually provide much a looser response than modern ones.\u003c/li\u003e\n\u003cli\u003eDisable all mods, \n \u003ca href=\"https://go.beamng.com/clearCache\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eclear cache\u003c/a\u003e\n, try \n \u003ca href=\"https://go.beamng.com/safeMode\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eSafe Mode\u003c/a\u003e\n, try \n \u003ca href=\"https://go.beamng.com/cleanInstall\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eClean Reinstall\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eEnsure no deadzones are active.\u003c/li\u003e\n\u003cli\u003eEnable \u0026ldquo;Reduce strength at lower speeds\u0026rdquo;.\u003c/li\u003e\n\u003cli\u003eIf wheel vibrates \u003cstrong\u003equickly\u003c/strong\u003e: try to lower Strength and/or increase Smoothing.\u003c/li\u003e\n\u003cli\u003eIf wheel wobbles \u003cstrong\u003eslowly\u003c/strong\u003e: try to lower Smoothing.\u003c/li\u003e\n\u003cli\u003eDisable the \n \u003ca href=\"https://go.beamng.com/steeringWheelSetup#response-correction-curves\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eResponse Correction Curve\u003c/a\u003e\n.\u003c/li\u003e\n\u003cli\u003eRevert back to the original Update Rate Limit. In most devices (but not all), this was the \u0026ldquo;Automatic\u0026rdquo; option.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eNote: a rhythmic left-and-right oscillation while your hands are off the steering wheel is often unavoidable (specially while vehicle is stopped).\u003c/strong\u003e"},{"choice":[{"goto":"s14_ffb_weird_yes","text":"Yes, forces are weird"},{"goto":"s0_support","text":"No, it's something else"}],"id":"q17_ffb_weird","text":"For example, in the wrong direction, with the wrong strength, etc.","title":"Does forces behave incorrectly?"},{"id":"s14_ffb_weird_yes","text":"\u003cul\u003e\n\u003cli\u003eVerify device is plugged to power socket. Wiggle cables to ensure the connection.\u003c/li\u003e\n\u003cli\u003eTry the Inverted FFB checkbox in Options \u0026gt; Controls \u0026gt; Force Feedback.\u003c/li\u003e\n\u003cli\u003eTry avoiding custom setup parameters, use stock vehicles with stock setups.\u003c/li\u003e\n\u003cli\u003eAvoid AWD/FWD vehicles while tweaking the FFB settings, use a RWD (such as ETK K-Series).\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eNote: AWD/FWD vehicles (specially the powerful ones) can show excessive torque-steer under throttle, pulling your wheel towards the inside of corners.\u003c/strong\u003e","textfrom":["s13_ffb_config","s12_latency","s11_ffb_help"]},{"id":"s0_support","text":"Continue troubleshooting with our staff (if you haven\u0026rsquo;t already, you can \n \u003ca href=\"https://support.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003econtact us here\u003c/a\u003e\n)."},{"choice":[{"goto":"thsupfeat","text":"Issue with the software"},{"goto":"thc1start","text":"Steering wheels \u0026 Controllers"},{"goto":"thlicensing","text":"Licensing"},{"goto":"thexperimental","text":"Experimental features"},{"goto":"thsupport","text":"My problem isn't listed here"}],"id":"techstart","text":"Please select your problem","title":"Basic troubleshooting guide"},{"choice":[{"goto":"tht0pcos","text":"Common issues"},{"goto":"thexcfeatures","text":".tech exclusive features, software interfaces or repositories"}],"id":"thsupfeat","text":"Please select your type of issue:","title":"Issue type"},{"id":"thexcfeatures","text":"\u003cp\u003eCheck the BeamNG.tech \u003ca href=\"../../beamng_tech\"\u003edocumentation\u003c/a\u003e\n and \n \u003ca href=\"https://beamng.tech/support/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003eFAQs\u003c/a\u003e\n\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eRepositories\n\u003cul\u003e\n\u003cli\u003eFor issues with \u003cstrong\u003eBeamNGpy\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eCheck the \n \u003ca href=\"https://github.com/BeamNG/BeamNGpy/issues\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://github.com/BeamNG/BeamNGpy/issues\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eIf your question isn’t already answered, post a new question\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eFor issues with \u003cstrong\u003eROS1\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eCheck the \n \u003ca href=\"https://github.com/BeamNG/beamng-ros-integration/issues\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://github.com/BeamNG/beamng-ros-integration/issues\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eIf your question isn’t already answered, post a new question\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eFor issues with \u003cstrong\u003eROS2\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eCheck the \n \u003ca href=\"https://github.com/BeamNG/beamng-ros2-integration/issues\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://github.com/BeamNG/beamng-ros2-integration/issues\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eIf your question isn’t already answered, post a new question\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor issues with software interfaces (e.g. BeamNG-Simulink interface) or other .tech exclusive features (e.g. sensors, ADAS) contact: \u003ca href=\"mailto:tech@beamng.gmbh\"\u003etech@beamng.gmbh\u003c/a\u003e\n\u003c/p\u003e\n","title":".tech exclusive features or repositories"},{"choice":[{"goto":"thsupstart","text":"Windows "},{"goto":"tht0oslinux","text":"Linux"},{"goto":"tht0osother","text":"Other"}],"id":"tht0pcos","text":"Please select your operating system:","title":"Operating system"},{"id":"tht0oslinux","text":"\u003cp\u003ePlease note that BeamNG only has Linux support in experimental mode.\u003c/p\u003e\n\u003cp\u003eYou can check our forums for solutions: \n \u003ca href=\"https://www.beamng.com/threads/86422/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/86422/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eAdditionally, please check this thread for possible Vulkan solutions: \n \u003ca href=\"https://www.beamng.com/threads/79967/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/79967/\u003c/a\u003e\n\u003c/p\u003e\n","title":"Linux"},{"id":"tht0osother","text":"Please note that BeamNG.drive is only currently available on PC for \u003cstrong\u003eWindows\u003c/strong\u003e and (experimentally) \u003cstrong\u003eLinux\u003c/strong\u003e.","title":"Other"},{"choice":[{"goto":"tht1techlauncherrender","text":"The software doesn't launch"},{"goto":"tht2updatestore","text":"Issues with updating the software"},{"goto":"tht3techrenderer","text":"Freezes or lags"},{"goto":"tht3techrenderer","text":"Software crashes"},{"goto":"tht5renderer","text":"Issues with textures"},{"goto":"tht3techrenderer","text":"Black screen"},{"goto":"tht3techrenderer","text":"Software doesn't load the map"},{"goto":"thsupport","text":"Other"}],"id":"thsupstart","text":"What\u0026rsquo;s the issue?"},{"choice":[{"goto":"tht1dxlaunch","text":"DirectX"},{"goto":"tht1vulkanlaunch","text":"Vulkan"}],"id":"tht1techlauncherrender","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"goto":"tht1vdxlauintgpu","text":"Integrated only"},{"goto":"tht1dxlaudedgpu","text":"Dedicated"}],"id":"tht1dxlaunch","text":"What GPU do you use?","title":"GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodedx","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vdxlauintgpu","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodedx","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1dxlaudedgpu","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching the software. You can find system requirement here: (link)\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU"},{"choice":[{"goto":"tht1vklauintgpu","text":"Integrated only"},{"goto":"tht1vklaudedgpu","text":"Dedicated"}],"id":"tht1vulkanlaunch","text":"What GPU do you use?","title":"GPU"},{"choice":[{"goto":"tht1vklauintintel","text":"Intel"},{"goto":"tht1vklauintamd","text":"AMD"}],"id":"tht1vklauintgpu","text":"Which type of Integrated GPU are you using?","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklauintamd","text":"\u003cp\u003ePlease note that your GPU is below the minimum requirements. It may or may not launch.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Integrated GPU - AMD"},{"choice":[{"good":true,"goto":"tht1vklauintintel11","text":"Yes"},{"bad":true,"goto":"tht1vklaudintintelb11","text":"No"}],"id":"tht1vklauintintel","text":"Is your Intel Integrated GPU newer than 11th Generation?","title":"Integrated GPU - Intel"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklauintintel11","text":"\u003cp\u003ePlease note that your GPU is below the minimum requirements. It may or may not launch.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"11th generation"},{"id":"tht1vklaudintintelb11","text":"\u003cp\u003eThe software will currently not start using Vulkan on this type of integrated GPU.\u003c/p\u003e\n\u003cp\u003eYou can try using DirectX renderer instead.\u003c/p\u003e\n","title":"Below minimum requirements"},{"choice":[{"goto":"tht1vklaudedgpuamd","text":"AMD"},{"goto":"tht1vklaudedgpunvidia","text":"NVIDIA"},{"goto":"tht1vklaudedgpuintel","text":"Intel"},{"goto":"tht1vklaudedgpumulti","text":"Multiple GPUs"}],"id":"tht1vklaudedgpu","text":"Which type of Dedicated GPU are you using?","title":"Dedicated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklaudedgpuamd","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - AMD"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklaudedgpunvidia","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - NVIDIA"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklaudedgpuintel","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - Intel"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersafemodevk","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1vklaudedgpumulti","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eMake sure that your power plan selects the correct dedicated GPU for running the software\u003c/li\u003e\n\u003cli\u003eUpdate the graphics card drivers for \u003cstrong\u003eBOTH GPUs\u003c/strong\u003e, using the instructions from your device manufacturer, as older integrated GPUs have been known to interfere with launching the software on a dedicated graphics card. Once this has been done, restart your computer and try to launch the software again\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Dedicated GPU - Multiple"},{"choice":[{"good":true,"goto":"tht1launcherclearcache","text":"Launched"},{"bad":true,"goto":"tht1launcherav","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1launchersafemodedx","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the software launch in Safe Mode?\u003c/p\u003e\n","title":"Try Safe Mode"},{"choice":[{"good":true,"goto":"tht1launcherclearcache","text":"Launched"},{"bad":true,"goto":"tht1launcherav","text":"Launch failed"},{"bad":true,"goto":"tht1nolauncher","text":"I don't see launcher/I see error"}],"id":"tht1launchersafemodevk","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the software launch in Safe Mode?\u003c/p\u003e\n","title":"Try Safe Mode"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchersoftreset","text":"Launch failed"}],"id":"tht1launcherclearcache","text":"\u003cp\u003eTry \u003ca href=\"../launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003eYou will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the software normally.\u003c/p\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thsupport","text":"Launch failed"}],"id":"tht1launchersoftreset","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the software\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the software, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Factory Reset"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launchercache","text":"Launch failed"}],"id":"tht1launcherav","text":"\u003cp\u003eA third-party software may be preventing the software from launching. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software launch now?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"tht1launcherverify","text":"Launch failed"}],"id":"tht1launchercache","text":"\u003cp\u003eTry \u003ca href=\"/support/launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu. You will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the software normally.\u003c/p\u003e\n\u003cp\u003eDoes the software launch now?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thsupport","text":"Launch failed"}],"id":"tht1launcherverify","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eSoftware Installation folder\u003c/code\u003e (the location where you unpacked software files)\u003c/li\u003e\n\u003cli\u003eTry to unpack the zip into the folder and check if the issue persists.\u003c/li\u003e\n\u003cli\u003eIf the issue persists, find the email and check it for provided downloading link\u003c/li\u003e\n\u003cli\u003eDownload the software and unpack it into the preferred folder\u003c/li\u003e\n\u003cli\u003eTry to launch the software by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your software installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you experience any issues, please check this video for detailed instructions:\u003c/p\u003e\n\u003cp\u003e\n \u003ca href=\"https://www.youtube.com/watch?v=6tGk72QpJfw\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.youtube.com/watch?v=6tGk72QpJfw\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Files verification"},{"choice":[{"goto":"thdll","text":"0xC0000135 - STATUS_DLL_NOT_FOUND"},{"goto":"threset0001","text":"0x00000001"},{"goto":"thdll","text":"0xC000012f - STATUS_INVALID_IMAGE_NOT_MZ"},{"goto":"tht1launcherav","text":"0xC0000005 - STATUS_ACCESS_VIOLATION"},{"goto":"thsupport","text":"Other"}],"id":"tht1nolauncher","text":"What error do you see?"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thdllverify","text":"Launch failed"}],"id":"thdll","text":"\u003cul\u003e\n\u003cli\u003eOpen Steam and navigate to Library\u003c/li\u003e\n\u003cli\u003eRight click on BeamNG.drive -\u0026gt; Manage -\u0026gt; Browse local files\u003c/li\u003e\n\u003cli\u003eIn the opened folder navigate to \u003ccode\u003eBin64\u003c/code\u003e\u003c/li\u003e\n\u003cli\u003eLaunch \u003ccode\u003eVC_redist.x64.exe\u003c/code\u003e and install files\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?","title":"Reinstall Visual C++ Redistributable files"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thsupport","text":"Launch failed"}],"id":"thdllverify","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eSoftware Installation folder\u003c/code\u003e (the location where you unpacked software files)\u003c/li\u003e\n\u003cli\u003eTry to unpack the zip into the folder and check if the issue persists.\u003c/li\u003e\n\u003cli\u003eIf the issue persists, find the email and check it for provided downloading link\u003c/li\u003e\n\u003cli\u003eDownload the software and unpack it into the preferred folder\u003c/li\u003e\n\u003cli\u003eTry to launch the software by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your software installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you experience any issues, please check this video for detailed instructions:\u003c/p\u003e\n\u003cp\u003e\n \u003ca href=\"https://www.youtube.com/watch?v=6tGk72QpJfw\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.youtube.com/watch?v=6tGk72QpJfw\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Files verification"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thlauncher0001","text":"Launch failed"}],"id":"threset0001","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the software\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the software, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Factory Reset"},{"choice":[{"good":true,"goto":"thsuccess","text":"Launched"},{"bad":true,"goto":"thsupport","text":"Launch failed"}],"id":"thlauncher0001","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eSoftware Installation folder\u003c/code\u003e (the location where you unpacked software files)\u003c/li\u003e\n\u003cli\u003eTry to unpack the zip into the folder and check if the issue persists.\u003c/li\u003e\n\u003cli\u003eIf the issue persists, find the email and check it for provided downloading link\u003c/li\u003e\n\u003cli\u003eDownload the software and unpack it into the preferred folder\u003c/li\u003e\n\u003cli\u003eTry to launch the software by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your software installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you experience any issues, please check this video for detailed instructions:\u003c/p\u003e\n\u003cp\u003e\n \u003ca href=\"https://www.youtube.com/watch?v=6tGk72QpJfw\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.youtube.com/watch?v=6tGk72QpJfw\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software launch normally now?\u003c/p\u003e\n","title":"Files verification"},{"choice":[{"good":true,"goto":"thsuccess","text":"Updated"},{"bad":true,"goto":"tht2updateav","text":"Update Failed"}],"id":"tht2updatestore","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eSoftware Installation folder\u003c/code\u003e (the location where you unpacked software files)\u003c/li\u003e\n\u003cli\u003eTry to unpack the zip into the folder and check if the issue persists.\u003c/li\u003e\n\u003cli\u003eIf the issue persists, find the email and check it for provided downloading link\u003c/li\u003e\n\u003cli\u003eDownload the software and unpack it into the preferred folder\u003c/li\u003e\n\u003cli\u003eTry to launch the software by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your software installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you experience any issues, please check this video for detailed instructions:\u003c/p\u003e\n\u003cp\u003e\n \u003ca href=\"https://www.youtube.com/watch?v=6tGk72QpJfw\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.youtube.com/watch?v=6tGk72QpJfw\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software update normally now?\u003c/p\u003e\n","title":"Installing the update"},{"choice":[{"good":true,"goto":"thsuccess","text":"Updated"},{"bad":true,"goto":"thsupport","text":"Update Failed"}],"id":"tht2updateav","text":"\u003cp\u003eA third-party software may be preventing the software from updating. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the software update properly now?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"goto":"tht31dx","text":"DirectX"},{"goto":"tht3vulkan","text":"Vulkan"}],"id":"tht3techrenderer","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"goto":"tht3vdxintgpu","text":"Integrated only"},{"goto":"tht3dxdedgpu","text":"Dedicated"}],"id":"tht31dx","text":"What GPU do you use?","title":"GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safedx","text":"Issue persists"}],"id":"tht3vdxintgpu","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The software may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safedx","text":"Issue persists"}],"id":"tht3dxdedgpu","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching the software. You can find system requirement here: (link)\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU"},{"choice":[{"goto":"tht3vkintgpu","text":"Integrated only"},{"goto":"tht3vkdedgpu","text":"Dedicated"}],"id":"tht3vulkan","text":"What GPU do you use?","title":"GPU"},{"choice":[{"goto":"tht3vkintintel","text":"Intel"},{"goto":"tht3vkintamd","text":"AMD"}],"id":"tht3vkintgpu","text":"Which type of Integrated GPU are you using?","title":"Integrated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkintamd","text":"\u003cp\u003e\u003cstrong\u003ePlease note that your GPU is below the minimum requirements. The software may or may not launch\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Integrated GPU - AMD"},{"choice":[{"good":true,"goto":"tht3vkintintel11","text":"Yes"},{"bad":true,"goto":"tht3vkintintelb11","text":"No"}],"id":"tht3vkintintel","text":"Is your Intel Integrated GPU newer than 11th Generation?","title":"Integrated GPU - Intel"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkintintel11","text":"\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?","title":"11th generation"},{"id":"tht3vkintintelb11","text":"\u003cp\u003eThe software will currently not start using Vulkan on this type of integrated GPU.\u003c/p\u003e\n\u003cp\u003eYou can try using DirectX renderer instead.\u003c/p\u003e\n","title":"Below minimum requirements"},{"choice":[{"goto":"tht3vkdedgpuamd","text":"AMD"},{"goto":"tht3vkdedgpunvidia","text":"NVIDIA"},{"goto":"tht3vkdedgpuintel","text":"Intel"},{"goto":"tht3vkdedgpumulti","text":"Multiple GPUs"}],"id":"tht3vkdedgpu","text":"Which type of Dedicated GPU are you using?","title":"Dedicated GPU"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkdedgpuamd","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - AMD"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkdedgpunvidia","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - NVIDIA"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkdedgpuintel","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eUpdate your graphics card drivers, using the instructions from your device manufacturer. Once this has been done, restart your computer and try to launch the software again.\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - Intel"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3safevk","text":"Issue persists"}],"id":"tht3vkdedgpumulti","text":"\u003cp\u003ePlease carefully follow these steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eMake sure that your hardware meets minimum requirements for launching Vulkan API:\n\u003cul\u003e\n\u003cli\u003eIf you have NVIDIA GPU you’ll need at least NVIDIA GTX 650 or better\u003c/li\u003e\n\u003cli\u003eIf you have AMD GPU you’ll need at least AMD Radeon HD 7000 series or better\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli\u003eMake sure that your power plan selects the correct dedicated GPU for running the software\u003c/li\u003e\n\u003cli\u003eUpdate the graphics card drivers for \u003cstrong\u003eBOTH GPUs\u003c/strong\u003e, using the instructions from your device manufacturer, as older integrated GPUs have been known to interfere with launching the software on a dedicated graphics card. Once this has been done, restart your computer and try to launch the software again\u003c/li\u003e\n\u003cli\u003eCheck that you don\u0026rsquo;t have any pending Windows updates\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Dedicated GPU - Multiple"},{"choice":[{"good":true,"goto":"thmodsclearcache","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3av","text":"Issue persists"}],"id":"tht3safedx","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"thmodsclearcache","text":"Issue doesn't persist"},{"bad":true,"goto":"tht3av","text":"Issue persists"}],"id":"tht3safevk","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"thsupport","text":"Issue persists"}],"id":"tht3av","text":"\u003cp\u003eA third-party software may be preventing the software from launching. Please follow the instructions here: \u003ca href=\"/support/troubleshooting/incompatible_software/\"\u003eIncompatible Software\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Third-party Software"},{"choice":[{"goto":"tht5safedx","text":"DirectX"},{"goto":"tht5safevk","text":"Vulkan"}],"id":"tht5renderer","text":"What renderer do you use?","title":"Renderer"},{"choice":[{"good":true,"goto":"thmodsclearcache","text":"Issue doesn't persist"},{"bad":true,"goto":"tht5bug","text":"Issue persists"}],"id":"tht5safedx","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_dx.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"choice":[{"good":true,"goto":"thmodsclearcache","text":"Issue doesn't persist"},{"bad":true,"goto":"tht5bug","text":"Issue persists"}],"id":"tht5safevk","text":"\u003cp\u003ePlease try launching the software in Safe Mode by following these instructions:\u003c/p\u003e\n\u003cp\u003eSafe Mode can be launched through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu.\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"safe_mode_vk.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eDoes the issue persist in Safe Mode?\u003c/p\u003e\n","title":"Safe Mode"},{"id":"tht5bug","text":"\u003cp\u003eIf the issue persists in Safe Mode, it\u0026rsquo;s likely an issue with the application itself.\u003c/p\u003e\n\u003cp\u003ePlease contact our team via email: \u003ca href=\"mailto:tech@beamng.gmbh\"\u003etech@beamng.gmbh\u003c/a\u003e\n\u003c/p\u003e\n","title":"Reporting bug"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"thmodsoftreset","text":"Issue persists"}],"id":"thmodsclearcache","text":"\u003cp\u003eTry \u003ca href=\"/support/launcher_support_tools/clear_cache/\"\u003eclearing the cache\u003c/a\u003e\n by following these instructions:\u003c/p\u003e\n\u003cp\u003eClear Cache can be accessed through the \u003ccode\u003eBeamNG.drive Launcher\u003c/code\u003e and is located in the \u003ccode\u003eSupport Tools\u003c/code\u003e menu. You will prompted to choose which mode to use:\u003c/p\u003e\n\u003cp\u003e\u003cdiv class=\"block media-show media-image-single media-image-simple\"\u003e\u003cspan \u003e\n \u003cimg src=\"clear_cache.png\" alt=\"\" /\u003e\n \u003c/span\u003e\u003c/div\u003e\u003c/p\u003e\n\u003cp\u003eWhen you\u0026rsquo;ve cleared the cache, try starting the software normally.\u003c/p\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Clear Cache"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"thmods","text":"Issue persists"}],"id":"thmodsoftreset","text":"\u003cp\u003eYou may have several corrupt or outdated mods that could be causing this issue. Please follow these instructions:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eOpen your Userfolder (Launcher → Manage User Folder → Open in Explorer)\u003c/li\u003e\n\u003cli\u003eNavigate one level up and find the folder with the latest version of the software\u003c/li\u003e\n\u003cli\u003eCreate a backup of this folder by renaming it, for example, add \u003ccode\u003e_backup\u003c/code\u003e to the version folder name\u003c/li\u003e\n\u003cli\u003eOnce you launch the software, it will create a new User Folder\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Factory Reset"},{"choice":[{"good":true,"goto":"thsuccess","text":"Issue doesn't persist"},{"bad":true,"goto":"thsupport","text":"Issue persists"}],"id":"thmods","text":"\u003col\u003e\n\u003cli\u003eDelete the existing \u003ccode\u003eSoftware Installation folder\u003c/code\u003e (the location where you unpacked software files)\u003c/li\u003e\n\u003cli\u003eTry to unpack the zip into the folder and check if the issue persists.\u003c/li\u003e\n\u003cli\u003eIf the issue persists, find the email and check it for provided downloading link\u003c/li\u003e\n\u003cli\u003eDownload the software and unpack it into the preferred folder\u003c/li\u003e\n\u003cli\u003eTry to launch the software by clicking \u003ccode\u003eBeamNG.drive.exe\u003c/code\u003e in your software installation folder\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you experience any issues, please check this video for detailed instructions:\u003c/p\u003e\n\u003cp\u003e\n \u003ca href=\"https://www.youtube.com/watch?v=6tGk72QpJfw\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.youtube.com/watch?v=6tGk72QpJfw\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eDoes the issue persist?\u003c/p\u003e\n","title":"Files verification"},{"id":"thlicensing","text":"\u003cul\u003e\n\u003cli\u003eFor academic/research use (non-commercial) apply via: \n \u003ca href=\"https://register.beamng.tech/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://register.beamng.tech/\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eFor any commercial use of \u003cstrong\u003e.drive\u003c/strong\u003e or \u003cstrong\u003e.tech\u003c/strong\u003e, contact: \u003ca href=\"mailto:licensing@beamng.gmbh\"\u003elicensing@beamng.gmbh\u003c/a\u003e\n\u003c/li\u003e\n\u003cli\u003eIf any doubt, contact: \u003ca href=\"mailto:licensing@beamng.gmbh\"\u003elicensing@beamng.gmbh\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n"},{"id":"thsupport","text":"\u003cp\u003eThis problem is beyond the scope of this tool 😟\u003c/p\u003e\n\u003cp\u003ePlease contact us via email: \u003ca href=\"mailto:tech@beamng.gmbh\"\u003etech@beamng.gmbh\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eAdditionally please include your \u003cstrong\u003eSupport ID\u003c/strong\u003e, instructions can be found here: \n \u003ca href=\"https://supportid.beamng.com/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://supportid.beamng.com/\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003ePlease also include the link for the current page to help us diagnose your issue.\u003c/p\u003e\n\u003cp\u003eMy human teammates will be delighted to assist you!\u003c/p\u003e\n"},{"id":"thsuccess","text":"\u003cp\u003eCongratulations! Your problem has been resolved! 🎉\u003c/p\u003e\n\u003cp\u003eIf you have any further questions, please restart this troubleshooter or contact our team: \u003ca href=\"mailto:tech@beamng.gmbh\"\u003etech@beamng.gmbh\u003c/a\u003e\n\u003c/p\u003e\n"},{"choice":[{"goto":"thc1list","text":"Is my controller supported?"},{"goto":"thc1setup","text":"How do I set up my steering wheel?"},{"goto":"thc1troubleshoot","text":"Issues with steering wheels"}],"id":"thc1start","text":"Please select your question below:","title":"Controllers "},{"id":"thc1list","text":"Please consult this \u003ca href=\"../hardware/\"\u003elist of supported controllers\u003c/a\u003e\n to see if yours is among them","title":"List of controllers"},{"id":"thc1setup","text":"Please check \u003ca href=\"../hardware/steering_wheel_setup/\"\u003ethis article\u003c/a\u003e\n for instructions on setting up your controller for use with BeamNG.tech","title":"Controllers setup"},{"choice":[{"good":true,"goto":"thsuccess","text":"Yes"},{"bad":true,"goto":"q1_pc_compat","text":"No"}],"id":"thc1troubleshoot","text":"\u003cp\u003ePlease follow the \u003ca href=\"../hardware/steering_wheel_common_problems/\"\u003einstructions in this article\u003c/a\u003e\n\u003c/p\u003e\n\u003cp\u003eIs your controller working now?\u003c/p\u003e\n","title":"Controller troubleshooting"},{"choice":[{"goto":"thtriplescreen","text":"Triple screen"},{"goto":"thvr","text":"VR"},{"goto":"thlinux","text":"Linux"}],"id":"thexperimental","text":"Please select the issue below:","title":"Experimental features"},{"id":"thtriplescreen","text":"Triple Screen support is currently launched in Experimental mode. Please check this thread for known bugs and possible solutions: \n \u003ca href=\"https://www.beamng.com/threads/72774/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/72774/\u003c/a\u003e","title":"Triple Screen Support"},{"id":"thvr","text":"Virtual reality support is currently launched in Experimental mode. Please check this article for known bugs and possible solutions: \u003ca href=\"../vr/\"\u003eVirtual Reality\u003c/a\u003e","title":"Virtual Reality"},{"id":"thlinux","text":"Linux support is currently launched in Experimental mode. Please check this thread for known bugs and possible solutions: \n \u003ca href=\"https://www.beamng.com/threads/86422/\" class=\"link-ext\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.beamng.com/threads/86422/\u003c/a\u003e","title":"Linux Support"}]